Frequently asked questions
Have a question? We’ve got answers
Below are answers to the most common questions about SmashRemit’s features, security, and services. Don’t see what you’re looking for? Contact our support team. we’re happy to help.
What is SmashRemit?
SmashRemit is a digital finance platform designed to simplify how people send, receive, and manage money across borders. From international transfers to digital wallets, bill payments, and investments — SmashRemit empowers individuals and businesses with secure, user-friendly financial tools, all from one place.
Where is SmashRemit available?
SmashRemit is available in countries like Nigeria, Ghana, the United States, the United Kingdom, and more. Our platform is accessible 24/7 via mobile or web, so users across the globe can enjoy seamless financial services wherever they are.
Can I hold multiple currencies in my wallet?
Yes! SmashRemit allows you to hold and manage multiple currencies in your wallet. This makes it easier to send and receive money internationally, avoid exchange rate losses, and transact confidently across borders.
How do I send money from one country to another?
Sending money with SmashRemit is simple:
Log in to your account
Select the destination country and amount
Choose the recipient and payment method
Confirm and send
Your money is securely delivered — often within minutes.
Is the virtual card secure?
Absolutely. Our virtual cards use advanced encryption and are protected with multi-layered security protocols. You can use them for online purchases with confidence, knowing your information is safe and monitored 24/7.
How do I reset my password?
To reset your password:
Go to the login page
Click on “Forgot Password?”
Enter your registered email
Follow the link sent to your inbox to create a new password
Quick, easy, and secure.
How can I contact customer support?
You can reach our customer support anytime, 24/7. We’re here to help via:
Live chat on our website or app
Email support
Or through the Help Center
Whether it’s a question or a concern, we’ve got your back.